FAQ
Product details and availability
Are your products available elsewhere? For now, we only sell through our website bybanoo.com. However, in the future we may be available at selected retailers. Make sure to subscribe to our website to be up to date.
The product I want to buy is out of stock. Will you restock? We strive to restock our core colors as soon as possible. However, if we're releasing a limited color it may not be restocked. Make sure to sign up your email on the product page to get notified when the product is back in stock.
My laptop is larger than 15 inch. Will it fit anyway? For now, we only offer work bags suitable for laptops up to 15 inch. However, we're expanding our product assortment and will soon offer work bags for larger laptops. Make sure to subscribe to our newsletter to be up to date.
Payment
What payment options do you offer? You can find our payment options in the footer of our website (scroll down to the end). If your preferred payment option isn't available, send an email to hello@bybanoo.com.
Can I pay in my local currency? Yes
Is my payment information safe? Yes. Your transaction and payment information is handled directly by our payment providers with secure encryption. Your credit card information is sent directly to the bank and can't be read or seen by anyone other than your bank. You can read more in our privacy policy.
Shipping and delivery
What shipping options do you offer? We ship with UPS, DHL, Postnord and Budbee. The shipping company is decided depending on where in the world you live. For Sweden, it's possible to select between several options. For more info, visit Shipping policy.
Do you ship internationally? Yes. We offer worldwide shipping, so you can purchase our products from all over the world.
How much does shipping cost? We offer free shipping in Sweden free international shipping for orders above 100 EUR. Please visit our Shipping policy page for details.
How long does delivery take? It depends on where you live, but within 7 business days you should receive your purchase if you live within Europe. Outside of Europe it can take 1-2 weeks.
Is my order trackable? Yes. You will receive a tracking link in an email as soon as we've shipped your order.
Returns and reclaims
What does it cost to make a return? Please read more in our Refund policy.
What is your return policy? Please read more in our Refund policy.
Can I exchange my product to something else? Yes. Send us an email at hello@bybanoo.com and we'll make an exchange.
The product I received has a defect. What do I do? Please send us an email to hello@bybanoo.com and we'll look in to it. Don't worry.
When do I get my money back if I return a product? Within 1-7 business days from when we have received and approved your order.
Terms and conditions
You can read about our Terms of service here.
Privacy policy
We are GDPR compliant, and you can at any time request your personal data, just email hello@bybanoo.com. If you want to learn more about our privacy policy, you can read about it here.
