Free shipping in Sweden. 9 EUR to EU, Norway and UK

FAQ

Product details and availability

No, you can only find your products here on bybanoo.com. This is because we want to keep our prices low to our customers, and if we sell through retailers we are forced to increase our prices. We believe in affordable prices and quality - that's why we have chosen this approach for now.

Hopefully yes, it depends. Be sure to submit your email in the product page and the chances of a restock will be higher, but, we might do alterations since we believe in continuous improvements.

In the laptop pocket you can only fit a laptop up to 14 inch, but in the large compartment you can fit a 16 inch laptop - no problem! So in short, your laptop will fit in the bag, but maybe not in the laptop pocket.

 

Yes we will! Is it a particular color you're craving? Send us an email to hello@bybanoo.com and maybe your dreams will come true.

 

Payment options

Currently we offer credit and debit card payments with American Express, Visa, Mastercard and Maestro. We also offer payment with Klarna. Is your preferred payment option not available? Please send us an email and we'll consider to add it.

Yes you can.

Yes. Your transaction and payment information is handled directly by our payment providers with secure encryption. Your credit card information is sent directly to the bank and can't be read or seen by anyone other than your bank. You can read more in our privacy policy and terms and conditions.

If you receive an order confirmation in you email, you can be sure that your payment went through. You should receive the email within 24 hours, if not, contact us at hello@bybanoo.com. Remember to check your spam inbox as well.

Shipping and Delivery

Please go to our Shipping policy for details.

Please go to our Shipping policy for details.

 

Please go to our Shipping policy for details.

It depends on where you live, but within 7 business days you should receive your purchase, if not - send us an email to hello@bybanoo.com and we'll look in to it.

Yes! As soon as your products have been shipped you will receive a tracking number to your email. Remember to check you spam inbox.

Returns

Please go to our Refund policy for details.

You have 14 days to return your purchase from when you have received your items. You can only return the products that are not used. The return is only confirmed after we have received the products and can verify that the items are not used and in perfect shape to re-sell. If we accept your return, you will get a refund the same way you have purchased your items minus the return cost and the initial shipping cost. You should receive your money within 1-7 business days after we have confirmed the return.

If you want to return your item, please send us an email to hello@bybanoo.com and we'll take it from there.

In order to exchange your product, you must make a return and then place a new order. We can't guarantee that the product you request is in stock, so the safest way is to place a new order and then make a return.

We want all our customers to be happy with their purchase. If you feel that your product has a defect, please send us an email with photos to hello@bybanoo.com and we'll take it from there.

Within 1-7 business days from when we have received and approved a refund. If you still haven't received your money, please send us an email to hello@bybanoo.com

You can read about our terms and conditions here

We are GDPR compliant, and you can at any time request your personal data, just follow this link. If you want to learn more about our privacy policy, you can read about it here

 

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